Frequently Asked Questions

Answers to the most frequently asked questions about Windows, Office, shipping, returns, and support.
Contact Us

Order & Pay

How do I place an order?

Click on the desired product, add it to your shopping cart and complete your order via checkout.

Which payment methods do you accept?

Bancontact, PayPal, Visa, Mastercard and more.

Will I receive an invoice?

Yes, you will receive an invoice by email after your order.

Shipping

How long does shipping take?

The Netherlands

• €4.95 shipping
• Free on orders over €50
• 1-3 business days

Belgium

• €8.95 shipping
• Free on orders over €100
• 2-5 business days

Germany

• €9.95 shipping
• Free on orders over €100
• 3-7 business days

When will my order be shipped?

Orders placed before 9 PM are usually processed the same day.

Products

Is this genuine Microsoft software?

Yes, we only supply original Microsoft software including product key.

Are the products new and sealed?

Yes, unless otherwise stated, our products are supplied new and sealed.

Will I receive a product key?

Yes, if applicable, the original product key will be included.

Installation & Support

Can I get help with installation?

Yes, we are happy to help you with questions about installation and activation.

What if I don't know which version I need?

Please contact us and we will gladly advise you, or view our Help & Advice page.

Returns

Can I return my order?

Yes, according to our return policy

My product arrived damaged. What now?

Please contact us directly so we can offer a suitable solution.

Any questions?

Struggling? We're here to help you personally.

Contact us